D E S K O H A N utilizes UPS for all domestic shipments and DHL for international orders.
For domestic orders, UPS offers ground service, through which customers receive their orders 3-5 business days (Monday-Friday) from the date of dispatch. These delivery timeframes for ground service only apply to US addresses within the contiguous 48 states. We also provide domestic express service through UPS: 2-day, and standard next day delivery.
To estimate the total delivery time for your purchase, please allow one to three business days to process your order, in addition to the time indicated by your preferred shipping method.Please note that the expedited shipping method delivery timeframes do not include order processing time.
Orders placed on Friday after 1:00 PM EST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.
Items will be shipped from Los Angeles, California
All shipments will require a signature upon delivery, unless requested otherwise at checkout. By opting out of the signature requirement you authorize UPS to leave your package at the address provided in your order. Please note-that in the event your package is lost or stolen upon delivery, neither UPS, DHL nor D E S K O H A N can be held liable for any reimbursement cost. We are unable to offer signature waiver for orders with a value greater than or equal to $750 due to UPS requirements.
For international orders, DHL offers international priority express service, which delivers orders within 3-5 business days from the date of dispatch. Please note this does not take into account any customs clearance delays that may arise. We work very closely with our shipping partners to minimize any delays in delivery for our international customers. All additional taxes, customs and import duties are levied by the client's local government are the responsibility of the client/recipient. In the unfortunate event- should the package be refused at the point of delivery the order will be charged a return shipping fee as well as the duties and taxes incurred on the shipment.
- For US addresses in the contiguous 48 states, DES KOHAN offers complimentary Ground shipping on orders of $250. or more.
- Orders shipped outside the U.S. will be delivered on a Delivery Duty Unpaid (DDU) basis. The recipient is responsible for paying all customs and clearance related duty/tax, which is based on the full purchase price paid for this order (as reflected on the commercial invoice).
- DES KOHAN offers complimentary DHL Priority shipping for all orders shipping outside the US with purchase values over $400. We do not provide or cover any international return shipping costs.
DES KOHAN does not offer weekend delivery. Standard Ground service is not available to Alaska, Hawaii, or Puerto Rico. We cannot accept military APO/FPO addresses and PO Boxes for delivery. Some items may be restricted for import to destinations outside the US and to California. Furniture is not eligible for free shipping, please contact DES KOHAN client services for shipping quotes. We are happy to assist with any and all shipping quotes.