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Magento Commerce

Purchase Information

All purchases are shipped via UPS. To estimate the total delivery time for your purchase, please allow one to three business days to process your order for shipment, in addition to the time indicated by your preferred shipping method (i.e. UPS Overnight, UPS 2Day, UPS Ground). Orders are processed Monday through Saturday, excluding holidays. DES KOHAN cannot be responsible for unanticipated delays.

Purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through UPS.

Shipping Methods

• UPS Next Day Air
• UPS 2nd Day Air
• UPS Ground

Shipping is calculated at the time of checkout based on actual UPS rates
Typically ground packages cost -depending on weight & zone- between $10- $18 for single or double item orders.
For your convenience insurance is included with all our shipped packages.


Returns l Exchange
DES KOHAN proudly stands behind the design, quality and integrity of all it's products. If for any reason you are not satisfied with your purchase, you may return it within 10 days of the receipt of goods for a full refund or store credit; Return package must reach the DES KOHAN boutique on or by the 10th day of receipt. The item must be returned in unused condition, and in its original packaging to assure full refund/credit. No item can be accepted for return or exchange which bears an indication that it was used. For your protection, we recommend shipping returned merchandise via UPS insured, Fed Ex insured or any insured parcel post for tracking purposes and that a customer request adequate insurance to cover the purchase price of the shipment. DES KOHAN will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet the above return requirements at DES KOHAN’s sole discretion.


For any questions or concerns with returns/exchanges, simply contact us so that we may be able to serve you better: order@deskohan.com or 323.857.0200.

Changes & Cancellations
If you wish to cancel or modify your order, please send an email as soon as possible to order@deskohan.com. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment. If you would like to purchase a different product, please visit our website or contact us at order@deskohan.com.

Product Availability
All products are subject to availability. We reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We will inform you if we are unable to fill your order.

Payment & Pricing
DES KOHAN accepts the following forms of payment for on line purchases:

• Visa
• Mastercard
• American Express
• Discover

Measurements
Dimensions displayed on the DES KOHAN website are noted in inches. While we try to ensure that all measurements on our website are accurate, errors may occur.

Account Information
Special features such as viewing a summary of your recent account activity and updating your account information are available after registering with DES KOHAN. Simply register or log in by following the LOG IN link located at the top of our website.

Should you choose to register on the Site, you are responsible for maintaining the confidentiality of your login and password information. In the event of a breach of security through your account, you will be liable for any damage caused by the unauthorized use until you notify us in writing of the breach of security and we have had a reasonable opportunity to remedy the unauthorized use. You agree to provide DES KOHAN with all assistance necessary to remedy such unauthorized use of the Site caused by a breach of security through your account.